Frequently Asked Questions

How do I place an order?

Browse our stores, add items to your cart, and proceed to checkout. You'll receive payment instructions for Mobile Money payment.

What payment methods do you accept?

Currently, we accept Mobile Money payments to 0555707094. After making payment, provide your payment reference for verification.

How long does payment verification take?

Payment verification typically takes a few hours during business hours. You'll receive a confirmation once your payment is verified.

Can I track my order?

Yes! Use our order tracking page with your order number and email address to check your order status.

What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. Contact us for return authorization.

How can I contact customer support?

Contact us at +233555707094 (Call/WhatsApp) or email koolasphones@gmail.com

← Back to Home