Return Policy

7-Day Return Policy

We offer a 7-day return policy for items that meet our return criteria.

Eligible for Return

• Items must be unused and in original condition
• Original packaging must be intact
• All accessories and documentation must be included
• Return must be initiated within 7 days of delivery

Non-Returnable Items

• Items damaged due to misuse
• Products with removed serial numbers or tags
• Personal care items for hygiene reasons
• Items on clearance or final sale

Return Process

1. Contact us at +233555707094 or koolasphones@gmail.com

2. Provide your order number and reason for return

3. Receive return authorization and instructions

4. Ship the item back to us

5. Refund will be processed after inspection

Refunds

Refunds are processed within 7-14 business days after we receive and inspect the returned item. Refunds will be made to the original payment method.

Contact Us

For return requests or questions, contact us:

Phone/WhatsApp: +233555707094

Email: koolasphones@gmail.com

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